Payment of these charges and taxes are your responsibility and will not be covered by us. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Will I be charged with customs and taxes? Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.įor shipping methods, please read our Shippings page. Please note that we don't ship on weekends. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. We process orders between Monday and Friday. Please allow extra time for your order to be processed during holidays and sale seasons.
If something is still missing, please contact us immediately.Īll orders are handled and shipped out from our warehouse in China. What Do I Do If I Have Missing Items In My Order? Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise. Usually, you will receive the tracking number one day after we have shipped your order.Ĭan I use several discount codes in one order? We will email your tracking information as soon as your order has shipped. We are not responsible for delays caused by the customs department in your country. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. The delivery time is based on the shipping option that you have chosen.
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Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold. Please be advised that your shipping address cannot be revised after the order has been processed or shipped. For example, you may change letter "?" to "c".Ĭan I change my shipping address after placing an order? If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. Please note that any orders that have already been packed or shipped cannot be canceled. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.Īny cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. Your credit card information is not stored on our servers. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. When purchasing online using your credit card, all of your information is entered into an SSL secure web page. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery. We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. We can change your email address, name, and address but we cannot change your order.Īll of our transactions are based in US Dollars. Please contact us so we can change your email address. On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password. Receive updates detailing our new releases and special promotions But, there are some perks if you have an account with us:Įasily view your order status and order history No, you can also place an order as a guest. Items can be returned or exchanged within 30 days of delivery. We want you to be 100% satisfied with your purchase. Just add products to your cart and use the Shipping Calculator to see the shipping price.
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